Terms and conditions

Guernsey Residents

As a local resident, by becoming a member of our Subscription Scheme, you will help us to provide essential ambulance services to the Bailiwick of Guernsey and at the same time support St John as a charity.

By becoming a member you will receive and be entitled to:

  • Unlimited free emergency ambulance responses (regardless of age or pre-existing medical conditions);
  • Assessment and medical treatment by a paramedic or other qualified ambulance clinicians;
  • 10 non-emergency patient transfers (under the direct instructions of a Health Care Professional where you are unfit to travel by any other means for medical treatment or a medical appointment).

This cover is valid until 31st December of the year that you have subscribed, you will need to renew from January for the following year. You may join the scheme at any time of the year, the membership fees remain the same no matter when you join.

Where you do not meet the conditions, you will be subject to normal charges for ambulance services regardless of your membership to the St John Subscription Scheme.

You will not become a St John Subscriber or be entitled to the benefits of the Scheme until you have made payment in full for the respective year of subscribing, or sent a cheque to us for the full amount of your subscription.

The St John Subscription Scheme prices for this year can be found at www.stjohn.gg/subscriptionprices

To become a St John Subscriber, you must pay the membership fee either as an individual, couple or a family.

To be eligible for a child membership of the Scheme, a child or young person must be in full-time education and under the age of 18.

To be eligible for a senior citizen membership you must be 65 years of age or over.

A family membership provides for cover for a couple or a single parent and any number of children living at the same address who are in full-time education.

Joining as a new Subscriber and making payment

You may sign up as a new member to the St John Subscription Scheme at any time and pay by using our online self-service portal on our web site.

You may also sign up as a new member by completing and returning a St John Subscription Scheme leaflet and returning this to us by post.

You can also join by personally visiting Ambulance Headquarters during weekday office hours.
You can pay by one of the following options:

  • Debit/Credit card – to pay through this method you must either complete an online payment, which is our preferred choice, or come in to our office. (Please note, we do not accept American Express)
  • Cheque
  • By setting up a direct debit

Cheques which are sent to our registered office address will be banked within 30 days of receipt. In the event there is an error on your cheque, your cheque is returned unpaid or you have completed the joining form incorrectly, we will contact you.

Your cover will be effective from once we receive your cheque, so long as there are no errors or the cheque is not returned unpaid. If this occurs you will not be covered until payment in full is made by you.

Debit/Credit card payment provides immediate cover and peace of mind.

You may choose to pay by setting up a Direct Debit. If you set up a Direct Debit midway through a year, you will be notified of the renewal before the following years payment is due. We will endeavour to debit the funds from your account a minimum of 10 working days after we have advised you by letter or email. A Direct Debit is only registered on a bank account for a maximum of 13 months. If it is not claimed within that time then it automatically gets deleted on the customer account held at the bank. Should any Direct Debit subscribers wish to change their bank details they need to cancel the old instruction with their bank (if not closing their account) and complete a new form.

If a Direct Debit is returned unpaid you will not be covered until payment by you is made in full.

In the event of cancellation of your subscription, you will not be charged a cancellation fee. Additionally, you will not be entitled to a partial or full refund.

We will process your personal information to fulfil your request to pay for your membership of the St John Subscription Scheme.

Renewing membership of the St John Subscription Scheme.

Existing members of the St John Subscription Scheme will receive either a letter or email with instructions on how to renew for the following year.

Marine Ambulance Subscription Scheme for Sark and Herm Residents

Members of the St John Marine Ambulance Subscription Scheme are not charged should they need:

  • a response by the marine ambulance (Flying Christine III);
  • assessment, diagnosis and treatment by ambulance clinicians;
  • transfer by marine ambulance to Guernsey and ambulance transfer in Guernsey in the event of an injury, serious illness or other serious medical condition; or under the direct instructions of a Health Care Professional or, if in Sark, the designated Sark Doctor, where they are unfit to travel by any other means for treatment.
  • unlimited free emergency ambulance transfers in Guernsey.

*“Marine Ambulance” includes any vessels used by the Service in lieu of the Flying Christine III when she is unavailable.

There is no limit to the number of marine ambulance responses, and no age limit for members. Members however cannot order the marine ambulance just because they are members, calls must be for medical emergencies resulting from injury or illness; or must come from a Health Care Professional.

If you are covered by a Private Medical Insurance you will need to make a claim through the normal process. You will be invoiced for the full amount to enable you to make a claim from your Insurers.

Membership is only valid until the 31st December of the year you have subscribed, you will need to renew from January the following year.

Failure to meet these conditions, you will be subject to normal charges for ambulance services regardless of your membership to the St John Subscription Scheme.

You may join the Marine Ambulance Subscription Scheme either online or by completing and returning a Scheme leaflet.

Existing members of the Marine Ambulance Subscription Scheme will receive either a letter or email with instructions on how to renew for the following year.

Bed Subscriptions for Residential Care Homes and Nursing Homes

A Bed Subscription is an arrangement the St John Emergency Ambulance Service has with residential care homes and nursing homes to provide Subscription Scheme cover for their residents. A charge is levied annually to provide a named individual, who is a resident of the care/nursing home, with St John Subscription Scheme cover so that they are eligible to receive the benefits of the Scheme. In the event that an individual is not listed as a member, they are not a resident of the care/nursing home, or they may be transferring to the home to become a resident, then normal charges will apply (unless they have their own personal membership).

Guernsey Visitor St John Subscription Scheme membership

If you are not a resident of the Bailiwick of Guernsey and if you wish to receive the benefits of membership, you are required to pay in order to be covered for 3 consecutive months on the same basis as a single membership of the Scheme. Cover will be with effect from when payment in full has been received. All other conditions apply as listed above. Please be aware that non-residents without a subscription incur a charge higher than that of a local resident. All charges can be seen on our website (www.stjohn.gg/subscriptionprices)

Alderney Reciprocal coverage

All permanent residents of Alderney receive the same cover as members of the St John Subscription Scheme and the same Terms and Conditions apply whilst on the Island of Guernsey in accordance with an agreement between the St John Emergency Ambulance Service and the States of Alderney. You must be a permanent resident of Alderney to be eligible.

All other Terms and Conditions of the St John Subscription Scheme apply.

There is also a reciprocal agreement in place for Guernsey residents who are members of the St John Subscription Scheme when on the Island of Alderney, they will receive the same cover as an Alderney Ambulance subscriber and receive free emergency ambulance attendance in accordance with the Alderney Ambulance Subscription Scheme (or equivalent free coverage as provided to Alderney residents) Terms and Conditions.

Data Protection

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